My Scentsy stopped working! How do I start a lifetime warranty claim to get it replaced?

In a perfect world, every product we purchase would last forever. Unfortunately, we know that's not the case. If one of your Scentsy Warmers or other Scentsy products stops working, don't worry... you can use our lifetime warranty to replace your it for free!

Scentsy's Lifetime Replacement Warranty

Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time, to Scentsy for repair or replacement with the same, or comparable product at Scentsy’s discretion at no cost to you.

If the Consultant you purchased your product from is still active, please utilize them for this process. If not & you're still needing to initiate a warranty claim, please shoot me a text.

When you initiate a claim

After Scentsy accepts your warranty claim, you will need to send your defective product back. You'll receive an email from FedEx with your tracking slip. The product does not need to be in it's original packaging. If you do not have a FedEx Store near you, you can request a pick up.

If you have a FedEx Store near you, you can bring you product to the store & they will scan the barcode in your email to print your packing slip. Please verify before going to your preferred location that they have the capability to scan a QR code. Some satellite FEdEx locations that are inside other stores (ex: CVS) do not have the capability.

30-day satisfaction guarantee

If you are dissatisfied with your product, you may return it in resalable condition for exchange with a like product within 30 days of the delivery date. However, there may be a shipping cost incurred. Scentsy does not offer refunds.

Scentsy's limited-lifetime warranty

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid, & Scentsy Air Purifier are guaranteed to be free from defects in material & workmanship for the lifetime of the product. Any Scentsy Air Purifier, Scentsy Go, or Scentsy Diffuser found to be defective or damaged under normal use & care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.

Scentsy Air Purifier $45

Scentsy Go $18

Scentsy Go Solid $15

Deluxe Diffuser $20

Mini Fan Diffuser $5

Premium Diffuser $20

Wall Fan Diffuser $12

Tabletop Fan Diffusers $12

Want to stay in the Scentsy know?

I usually know all the hot Scentsy gossip the Thursday before things launch! Want me to text you the tea when I get the deets? If you're on mobile, clicking this link will open your phone's messaging app with "TEXT ALERTS" pre-populated in the message box. Just hit send!

Not on mobile? No worries, click here!