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ABOUT THE AUTHOR

Kimberly Pulito

Kimberly has been an award-winning, Independent Scentsy Consultant since 2012 & has helped thousands of amazing clients create custom scent experiences & motivated individual build their own fragrance businesses.

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MY SCENTSY STOPPED WORKING! HOW DO I START A LIFETIME WARRANTY CLAIM?

In a perfect world, every product we purchase would last forever. Unfortunately, we know that's not the case. If one of your Scentsy Warmers or other Scentsy products stops working, don't worry... you can use our lifetime warranty to replace your Warmer for free!


Spring Summer 2024 Scentsy Warmers

SCENTSY'S LIFETIME REPLACEMENT WARRANTY

Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time, to your Independent Consultant for repair or replacement with the same, or comparable product at Scentsy’s discretion at no cost to you.


If the Consultant you purchased your product from is no longer active, you can work with any Consultant to get it replaced. If you're in need of initiating a warranty claim, leave a comment down below or please send me a text.


WHEN YOU INITIATE A CLAIM

After Scentsy accepts your warranty claim, you will need to send your defective product back. You'll receive an email from UPS with your tracking slip. The product does no need to be in it's original packaging. If you do not have a UPS Store near you, you can request a pick up. If you have a UPS Store near you, you can bring you product to the store & they will scan the barcode in your email to print your packing slip.


30-DAY SATISFACTION GUARANTEE

If you are dissatisfied with your product, you may return it in resalable condition for exchange with a like product within 30 days of the delivery date. However, there may be a shipping cost incurred. Scentsy does not offer refunds.


SCENTSY'S LIMITED LIFETIME WARRANTY

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid, & Scentsy Air Purifier are guaranteed to be free from defects in material & workmanship for the lifetime of the product. Any Scentsy Air Purifier, Scentsy Go, or Scentsy Diffuser found to be defective or damaged under normal use & care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.


Scentsy Air Purifier $45

Scentsy Go $18

Scentsy Go Solid $15

Deluxe Diffuser $20

Mini Fan Diffuser $5

Premium Diffuser $20

Wall Fan Diffuser $12

Tabletop Fan Diffusers $12


WANT TO STAY IN THE SCENTSY KNOW?

I usually know all the hot Scentsy gossip the Thursday before things launch! Want me to text you the tea when I get the deets? If you're on mobile, clicking this link will open your phone's messaging app with "TEXT ALERTS" pre-populated in the message box. Just hit send!


Not on mobile? No worries, click here!

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